更新时间：2026年04月30日

Updated: April 30, 2026

生效时间：2026年04月30日

Effective: April 30, 2026

本政策将帮助您了解以下内容：

This Policy will help you understand the following:

深圳市科脉技术股份有限公司(以下简称“科脉技术”或称“我们”)尊重并保护您的隐私与个人信息安全。在您使用科脉技术提供的相关服务，包括（有数、新零售OS、微平台、老板通、店务通、微餐厅、享钱支付、金融产品、广告、青蛙、各系列ERP软件）服务时，我们将按照科脉服务隐私政策(以下简称“本政策”)收集、存储、使用、共享、转让、加工、传输、提供、公开、删除等（以下统称“处理”）您的个人信息。同时我们会通过本政策向您说明，我们如何为您提供访问、更新、管理和保护您的个人信息的服务。

Shenzhen Kemai Technology Co., Ltd. (hereinafter referred to as "Kemai Technology" or "We") respects and protects your privacy and the security of your personal information. When you use the relevant services provided by Kemai Technology, including (Youshu, New Retail OS, Micro Platform, Boss Tong, Store Tong, Micro Restaurant, Xiangqian Payment, Financial Products, Advertising, Qingwa, and various ERP software series), we will collect, store, use, share, transfer, process, transmit, provide, disclose, delete, and otherwise handle (collectively referred to as "Process") your personal information in accordance with the Kemai Service Privacy Policy (hereinafter referred to as "this Policy"). We will also explain through this Policy how we provide you with services to access, update, manage, and protect your personal information.

本政策与您使用各项服务关系紧密，我们建议您仔细阅读并理解本政策全部内容，做出您认为适当的选择。我们努力用通俗易懂、简明扼要的文字表达，并对本政策中与您的权益存在重大关系的条款，采用粗体字进行标注以提示您注意。您需充分理解并同意本政策，一旦您开始使用科脉技术提供的产品或服务或您以其他方式确认接受本政策（包括但不限于勾选、点击同意、签署等），即表示您已充分理解并同意本政策，我们将按照本政策处理您的信息。如您不同意本政策的相关内容，请停止使用科脉技术提供的产品或服务并及时联系我们。

This Policy is closely related to your use of various services. We recommend that you carefully read and understand the entire content of this Policy and make choices that you deem appropriate. We strive to express ourselves in plain and concise language, and we use bold text to highlight provisions in this Policy that have a significant impact on your rights and interests to draw your attention. You must fully understand and agree to this Policy. Once you begin using the products or services provided by Kemai Technology or otherwise confirm your acceptance of this Policy (including but not limited to checking the box, clicking to agree, signing, etc.), it means you have fully understood and agreed to this Policy, and we will process your information in accordance with this Policy. If you do not agree with the relevant contents of this Policy, please stop using the products or services provided by Kemai Technology and contact us promptly.

为了遵守国家法律法规及监管规定，也为了向您提供服务及提升服务质量，我们需要处理您的个人信息。在您同意我们按照本政策约定处理您的信息后，您可以享受优质、便捷的服务，同时可以更好地保护您的账户及资金安全。

To comply with national laws, regulations, and regulatory requirements, and to provide you with services and improve service quality, we need to process your personal information. After you agree that we may process your information in accordance with this Policy, you will be able to enjoy high-quality and convenient services while better protecting the security of your account and funds.

请您注意，您需确保自身是具备完全民事权利能力和完全民事行为能力的自然人、法人或其他组织。如您提供的是其他自然人（包括但不限于联系人、员工、消费者客户/会员）或其他企业组织的信息，请您确保已取得相关主体的授权。若您未经过授权主体的合法授权，则您将依照法律规定承担因此产生的相应后果。

Please note that you must ensure you are a natural person, legal entity, or other organization with full civil rights capacity and full civil conduct capacity. If you provide information about other natural persons (including but not limited to contacts, employees, consumer customers/members) or other enterprise organizations, please ensure that you have obtained authorization from the relevant parties. If you have not obtained lawful authorization from the authorizing party, you will bear the corresponding consequences arising therefrom in accordance with the law.

个人信息是指以电子或者其他方式记录的与已识别或者可识别的自然人有关的各种信息。本政策中涉及的个人信息包括：基本信息（包括姓名、手机号、生日、区域、性别、收货联系方式、收货人姓名、收货地址、婚姻状态、会员身高、会员体重、文化程度、所属行业、喜爱品牌、业余爱好、电子邮箱）；个人身份信息（包括身份证）；网络身份标识信息（包括系统账号、IP地址、邮箱地址及与前述有关的密码、口令、口令保护答案等）；个人财产信息（交易和消费记录、以及余额、优惠券、佣金、以及其它虚拟财产信息等）；通讯录；个人上网记录（包括网站浏览记录、软件使用记录、点击记录）；个人常用设备信息（包括硬件型号、设备MAC地址、操作系统类型、软件列表唯一设备识别码（如IMEI/android ID/IDFA/OPENUDID/GUID、SIM卡IMSI信息等在内的描述个人常用设备基本情况的信息）；个人位置信息（包括精准定位信息、经纬度等）；

Personal information refers to various types of information recorded electronically or by other means that relates to identified or identifiable natural persons. The personal information involved in this Policy includes: basic information (including name, mobile phone number, date of birth, region, gender, delivery contact information, consignee name, delivery address, marital status, member height, member weight, education level, industry, favorite brands, hobbies, email address); personal identity information (including ID card); online identity information (including system account, IP address, email address, and related passwords, passcodes, passcode protection answers, etc.); personal property information (transaction and consumption records, as well as balance, coupons, commissions, and other virtual property information, etc.); address book; personal internet browsing records (including website browsing records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, software list, unique device identifiers (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc., describing the basic condition of personal commonly used devices); personal location information (including precise positioning information, latitude and longitude, etc.);

敏感个人信息是指一旦泄露或者非法使用，容易导致自然人的人格尊严受到侵害或者人身、财产安全受到危害的个人信息，本政策中涉及的敏感个人信息包括：您的财产信息（包括交易记录及账户余额、优惠券、佣金以及其它虚拟财产信息等）；个人身份信息（包括身份证）；网络身份识别信息（包括账户名、账户昵称、邮箱地址及与前述有关的密码）；其他信息（包括通讯录、个人电话号码、手机号码、精准定位信息等）。

Sensitive personal information refers to personal information that, once leaked or used unlawfully, can easily lead to infringement of a natural person's personal dignity or harm to personal or property safety. The sensitive personal information involved in this Policy includes: your property information (including transaction records and account balance, coupons, commissions, and other virtual property information, etc.); personal identity information (including ID card); online identity information (including account name, account nickname, email address, and related passwords); other information (including address book, personal telephone number, mobile phone number, precise positioning information, etc.).

我们会出于本政策所述的以下目的，收集和使用您的个人信息。

We will collect and use your personal information for the following purposes as described in this Policy.

（1）账号注册信息

(1) Account Registration Information

当您注册一个新账户时，您需要至少向我们提供您准备使用科脉产品的登录账号名、密码、本人的手机号码以注册并创建科脉产品与/或服务的账号；以及您在某活动中主动向我们提供的任何信息，以记录您的申请/报名记录。

When you register a new account, you need to provide us at minimum with the login account name, password, and your personal mobile phone number that you intend to use for Kemai products to register and create an account for Kemai products and/or services; as well as any information you actively provide to us in any activity to record your application/registration records.

（2）企业/组织认证信息

(2) Enterprise/Organization Certification Information

为遵循国家有关实名认证的规定，以及为了识别产品或服务的许可使用主体，您作为企业/组织管理员，需代表企业/组织提交特定信息和资料完成企业认证（包括营业执照、统一社会信用代码、企业组织名称、地址姓名及手机号码等企业基本信息）。在企业认证的过程中，您授权我们通过第三方OCR识别技术服务提取您上传的相关证件中的信息并与企事业单位公开信息查询平台的信息进行校对核验，以便核实您的企业真实存续状态。

To comply with national regulations on real-name authentication and to identify the licensed users of products or services, as an enterprise/organization administrator, you must represent the enterprise/organization in submitting specific information and materials to complete enterprise certification (including business license, unified social credit code, enterprise/organization name, address, name, and mobile phone number, etc.. During the enterprise certification process, you authorize us to use third-party OCR recognition technology services to extract information from your uploaded certificates and cross-verify it with information from public enterprise and institution information query platforms to verify the actual existence status of your enterprise.

（3）会员注册/登记信息

(3) Member Registration/Enrollment Information

如您使用我们提供的会员管理模块，那么您面向您消费者客户/会员所收集的姓名、手机号、身份证号码、生日、区域、性别、收货联系方式、收货人姓名、收货地址、婚姻状态、会员身高、会员体重、文化程度、所属行业、喜爱品牌、业余爱好、电子邮箱等信息我们将为您进行存储，以创建会员账号，管理会员权益，确保您顺利完成对消费者客户/会员的交易履约服务。您登记信息均属于您的个人账户资料信息，将有助于我们为您提供更优的购物体验，如果您不补充这些信息，不影响您享受会员购物/履约的基本功能。

If you use the membership management module we provide, the name, mobile phone number, ID card number, date of birth, region, gender, delivery contact information, consignee name, delivery address, marital status, member height, member weight, education level, industry, favorite brands, hobbies, email address, and other information you collect from your consumer customers/members will be stored for you to create member accounts, manage member benefits, and ensure you successfully fulfill transaction obligations to your consumer customers/members. Your registered information belongs to your personal account profile information, which will help us provide you with a better shopping experience. If you do not supplement this information, it will not affect your enjoyment of basic member shopping/fulfillment functions.

（1）授权登录信息

(1) Authorized Login Information

如果您选择使用第三方账户登录时（微信登录）、我们会在获得您授权同意的前提下，从第三方获取您共享的账户信息（包括头像、昵称、手机号、设备标识信息）与您的科脉产品账户进行绑定用于快捷登录，我们会依据与第三方的约定，在符合相关法规的前提下，使用您的个人信息。

If you choose to log in using a third-party account (WeChat login), we will, with your authorization and consent, obtain your shared account information from the third party (including avatar, nickname, mobile phone number, device identifier) and bind it to your Kemai product account for quick login. We will use your personal information in compliance with relevant regulations based on our agreement with the third party.

（2）位置信息

(2) Location Information

为向您展示附近门店或提供线上购物服务，在您授权开启移动设备的定位功能并使用基于位置提供的服务后，我们可能在必要范围内收集您的位置信息。您可随时关闭定位功能，并通过手动选择门店完成下单。

To show you nearby stores or provide online shopping services, after you authorize the location function on your mobile device and use location-based services, we may collect your location information within the necessary scope. You may turn off the location function at any time and manually select a store to complete your order.

（3）订单相关信息

(3) Order-Related Information

当您准备对您购物车内的商品进行结算时，科脉产品或服务会生成您购买该商品的订单。您需要在订单中至少填写您的联系人信息（收货人姓名、收货地址以及手机号），配送偏好信息（门店自提/同城到家/快递到家/外卖配送）同时该订单中会载明订单号、您所购买的商品或服务信息、您应支付的货款金额及支付方式以便于您对科脉产品与服务所生成的消费历史记录进行管理，包括订单信息（包括交易金额、卡券信息、余额信息、金融账号信息等完成支付的必要信息）、会员信息以及您的其他个人信息（包括您填写的收货人姓名、收货地址以及手机号码），以便于您管理企业/组织的销售订单，以及查看销售分析、商品分析、会员分析、营销活动分析等各项由销售业务有关的数据报表。

When you are ready to check out the items in your shopping cart, Kemai products or services will generate an order for your purchase. You need to fill in at least your contact information (consignee name, delivery address, and mobile phone number) and delivery preference information (store pickup/same-day delivery/express delivery/takeaway delivery) in the order. The order will also indicate the order number, the product or service information you purchased, the payment amount due, and the payment method to facilitate your management of the consumption history generated by Kemai products and services, including order information (including transaction amount, card/coupon information, balance information, financial account information, and other information necessary for payment completion), member information, and your other personal information (including the consignee name, delivery address, and mobile phone number you filled in), so that you can manage the sales orders of your enterprise/organization and view various data reports related to sales business, including sales analysis, product analysis, member analysis, marketing activity analysis, etc.

上述所有信息构成您的“订单信息”，我们将使用您的订单信息来进行您的身份核验、确定交易、支付结算、完成配送、为您查询订单以及提供客服咨询与售后服务；我们还会使用您的订单信息来判断您的交易是否存在异常以保护您的交易安全。

All the above information constitutes your "Order Information." We will use your order information for identity verification, transaction confirmation, payment settlement, delivery completion, order inquiry, and customer service consultation and after-sales service; we will also use your order information to determine whether your transaction is abnormal to protect your transaction security.

（4）交付产品或服务信息

(4) Product or Service Delivery Information

在订单产生后，如您选择的是门店自提，则需要本人前往门店完成产品交付，如您选择使用第三方配送公司（美团跑腿、蜂鸟即配、达达快送、顺丰同城、美团配送）为您完成订单的交付。您知晓并同意科脉产品或服务使用您的订单信息给第三方配送公司以保证您的订购的商品能够安全送达，如您申请发票，还需提供以下发票信息：发票抬头、纳税人识别号、收票人邮箱地址，以及您根据您的开票需求提供的更多信息，如购买方信息。

After an order is generated, if you choose store pickup, you must go to the store in person to complete the product delivery. If you choose to use a third-party delivery company (Meituan Paotui, Fengniao Jipei, Dada Kuaisong, SF Tongcheng, Meituan Peisong) to complete your order delivery, you acknowledge and agree that Kemai products or services will use your order information with the third-party delivery company to ensure your ordered products can be safely delivered. If you apply for an invoice, you also need to provide the following invoice information: invoice title, taxpayer identification number, invoice recipient email address, and any additional information you provide according to your invoicing needs, such as buyer information.

（5）售后信息

(5) After-Sales Information

当您需要我们提供与您订单信息相关的客服与售后服务时，我们将会查询您的订单信息。您有可能会在与我们的客服人员沟通时，提供给出上述信息外的其他信息，如当您要求我们变更配送地址、联系人或联系电话。

When you need us to provide customer service and after-sales services related to your order information, we will query your order information. You may provide additional information beyond the above during your communication with our customer service staff, such as when you request us to change the delivery address, contact person, or contact phone number.

（1）设备信息和标识符

(1) Device Information and Identifiers

我们会根据您在软件安装及使用中授予的具体权限，接收并记录您所使用的设备相关信息（包括设备名称、唯一设备识别码、开放匿名设备标识符（OAID）、设备型号、设备 MAC 地址、操作系统类型、设备设置、运行中进程信息、硬件序列号、应用程序版本、语言设置、分辨率、服务提供商网络 ID（PLMN）、网络标识信息（个人信息主体账号、IP 地址、网络类型、个人数字证书））。

Based on the specific permissions you grant during software installation and use, we will receive and record device-related information about the device you use (including device name, unique device identifier, Open Anonymous Device Identifier (OAID), device model, device MAC address, operating system type, device settings, running process information, hardware serial number, application version, language settings, screen resolution, Public Land Mobile Network (PLMN) identifier, and network identification information (personal information subject account, IP address, network type, and personal digital certificate)).

（2）日志信息

(2) Log Information

当您使用我们的网站或客户端提供的产品或服务时，我们会自动收集您对我们服务的详细使用情况，作为有关网络日志保存。例如您的IP地址、浏览器的类型、电信运营商、使用的语言、访问日期和时间及您访问的网页记录等。

When you use the products or services provided by our website or client applications, we will automatically collect detailed usage information of our services and save it as relevant network logs. For example, your IP address, browser type, telecommunications carrier, language used, access date and time, and records of web pages you have visited.

（3）短信服务

(3) SMS Services

当您通过我们的产品集成第三方运营商短信发送服务时，我们会收集您的产品序列号、短信发送时间和运营商类型信息，同时我们需要将您发送的短信内容、收件人手机号码共享给第三方短信运营商，以完成短信发送和统计短信发送数量与费用。

When you use third-party carrier SMS sending services integrated into our products, we will collect your product serial number, SMS sending time, and carrier type information. At the same time, we need to share the SMS content you send and the recipient's mobile phone number with the third-party SMS carrier to complete SMS sending and count the number and cost of SMS messages sent.

（4）运维服务

(4) Operation and Maintenance Services

我们会基于系统运维及评估产品运行异常情况和平台性能的目的，收集并使用您的产品异常报错记录、数据迁移操作记录（包括账户ID、单据ID和名称、迁移及执行时间、连接ID、组织ID、单据类型、执行状态及结果、迁移工具类型）。

For the purpose of system operation and maintenance, and evaluating product operation anomalies and platform performance, we will collect and use your product error reports and data migration operation records (including account ID, document ID and name, migration and execution time, connection ID, organization ID, document type, execution status and result, migration tool type).

（5）其他服务

(5) Other Services

当您通过“在线客服”和电子邮件、电话与我们联系时，我们可能会保存您提交给我们的信息，以便我们与您联系或帮助您解决问题，或记录相关问题的处理方案及结果。

When you contact us through "Online Customer Service", email, or phone, we may save the information you submit to us so that we can contact you or help you resolve issues, or record the processing solutions and results of relevant issues.

为提高您使用我们及我们合作伙伴产品或服务的安全性，保护您或其他用户或公众的人身、财产安全免遭侵害，更好地预防钓鱼网站、欺诈、网络漏洞、计算机病毒、网络攻击、网络侵入等安全风险，更准确地识别违反法律法规或本政策、平台规则的情况，我们可能使用或整合您的上述个人信息、订购信息、登录\使用信息、设备信息（包括操作系统或数据库版本、CPU型号及频率、MAC地址、设备名称及型号、服务器名称、IP地址信息）、有关网络日志以及我们合作伙伴取得您授权或依据法律共享的信息，来综合判断您的账号安全及经营风险、进行实名认证、检测及防范安全事件，并依法采取必要的记录、审计、分析、处置措施。

To improve the security of your use of our and our partners' products or services, protect your personal safety or that of other users or the public from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, cyber attacks, and network intrusions, and more accurately identify violations of laws, regulations, this Policy, or platform rules, we may use or integrate your aforementioned personal information, order information, login/usage information, device information (including operating system or database version, CPU model and frequency, MAC address, device name and model, server name, IP address information), relevant network logs, and information shared by our partners with your authorization or as required by law to comprehensively assess your account security and business risks, conduct real-name authentication, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

（1）为您展示产品或服务时

(1) When presenting your products or services to you

为向您提供信息搜索及产品或服务推荐服务，我们部分产品或服务会根据您主动输入的搜索内容及相关服务需求，向您展示相关的产品、服务或广告信息。

To provide you with information search and product or service recommendation services, some of our products or services may display relevant products, services, or advertisements based on the search queries you actively enter and your related service needs.

（2）当您使用涉及支付的功能时

(2) When You Use Payment-Related Functions

我们的一些产品或服务需要付费才能使用，当您需要使用这些付费产品或服务时，您需要提供您的银行卡信息或通过合作的第三方支付机构（微信支付）所提供的支付服务完成费用支付，第三方支付服务有可能使用生物识别信息用于付款验证，您在使用第三方支付服务的时候请阅读该第三方支付机构的隐私政策，如对于该约定不同意，请您及时停止使用该第三方支付服务。

Some of our products or services require payment to use. When you need to use these paid products or services, you need to provide your bank card information or complete payment through the payment services provided by cooperative third-party payment institutions (WeChat Pay). Third-party payment services may use biometric information for payment verification. When using third-party payment services, please read the privacy policy of the third-party payment institution. If you do not agree with the terms, please stop using the third-party payment service promptly.

基于上述处理形成的汇总分析成果、行业报告、数据产品、数据分析服务等，科脉可在不泄露您个人信息及商业秘密的前提下，以法律法规允许的方式依法对外提供或使用。同时，科脉可将经处理后的去标识化、汇总统计结果，用于自身商业报告、案例展示、市场推广、商业演示等合法用途。

Based on the aggregated analysis results, industry reports, data products, and data analysis services formed from the above processing, Kemai may, without disclosing your personal information and trade secrets, externally provide or use them in accordance with the law in ways permitted by laws and regulations. At the same time, Kemai may use the processed de-identified and aggregated statistical results for its own commercial reports, case presentations, marketing, commercial demonstrations, and other lawful purposes.

（1）为订立和履行您作为一方当事人的合同所必需的；

(1) Where necessary for the conclusion and performance of a contract to which you are a party;

（2）与我们履行法定职责或者法定义务所必需的；

(2) Where necessary for us to perform statutory duties or obligations;

（3）为应对突发公共卫生事件，或者紧急情况下为保护自然人的生命健康和财产安全所必需的；

(3) Where necessary to respond to a public health emergency, or in an emergency situation to protect the life, health, and property safety of natural persons;

（4）为公共利益实施新闻报道、舆论监督等行为，在合理的范围内处理个人信息的；

(4) Where personal information is processed within a reasonable scope for the purpose of public interest in activities such as news reporting and public opinion supervision;

（5）依照相关法律法规规定在合理的范围内处理个人自行公开或者其他已经合法公开的个人信息；

(5) Where personal information made public by the individual or otherwise lawfully made public is processed within a reasonable scope in accordance with relevant laws and regulations;

（6）法律法规规定的其他情形。

(6) Other circumstances stipulated by laws and regulations.

为使您获得更轻松的访问体验，您访问我们的网站、平台、软件或使用各项服务时，我们可能会通过小型数据文件识别您的身份，这么做可帮您省去重复输入注册信息的步骤，或者帮助判断您的账户安全状态。这些数据文件可能是Cookie，Flash Cookie，您的浏览器或关联应用程序提供的其他本地存储(以下简称“Cookie”)。请您理解，某些服务只能通过使用Cookie才可得到实现。如您的浏览器或浏览器附加服务允许，您可以修改对Cookie的接受程度或者拒绝相关Cookie。

To provide you with a more convenient access experience, when you visit our websites, platforms, software, or use various services, we may use small data files to identify your identity, which can help you avoid repeatedly entering registration information or help determine your account security status. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (hereinafter collectively referred to as "Cookies"). Please understand that certain services can only be implemented through the use of Cookies. If your browser or browser add-on services allow, you can modify the level of Cookie acceptance or reject relevant Cookies.

多数浏览器工具条中的“帮助”部分会告诉您怎样防止您的浏览器接受新的Cookie，怎样让您的浏览器在您收到一条新Cookie时通知您或者怎样彻底关闭Cookie。此外，您可以通过改变浏览器附加程序的设置，或通过访问提供商的网页，来关闭或删除浏览器附加程序使用的类似数据(例如：Flash Cookie)。但这一举动在某些情况下可能会影响您安全访问我们的网站和使用相关服务。

The "Help" section in most browser toolbars will tell you how to prevent your browser from accepting new Cookies, how to have your browser notify you when you receive a new Cookie, or how to completely disable Cookies. In addition, you can change the settings of browser add-ons or visit the provider's webpage to disable or delete similar data used by browser add-ons (for example: Flash Cookies). However, this action may, in some cases, affect your secure access to our website and the use of relevant services.

我们网站、平台、软件上还可能包含一些电子图像(以下简称“单像素GIF文件”或“网络Beacon”)，使用网络Beacon可以帮助网站计算浏览网页的用户或访问某些Cookie，我们会通过网络Beacon收集您浏览网页活动的信息，例如：您访问的页面地址、您先前访问的援引页面的位置、您的浏览环境以及显示设定。

Our websites, platforms, and software may also contain some electronic images (hereinafter referred to as "single-pixel GIF files" or "Web Beacons"). Using Web Beacons can help websites count the number of users browsing web pages or access certain Cookies. We will collect information about your web browsing activities through Web Beacons, such as the URL of the page you visit, the location of the referring page you previously visited, your browsing environment, and display settings.

如您通过我们的网站、应用、软件、平台、服务，使用了由第三方而非我们的提供的服务时，我们无法保证这些第三方会按照我们的要求采取保护措施，为尽力确保您的账号安全，使您获得更安全的访问体验，我们可能会使用专用的网络协议及代理技术(以下简称“专用网络通道”或“网络代理”)。使用专用网络通道，可以帮助您识别到我们已知的高风险站点，减少由此引起的钓鱼、账号泄露等风险，同时更有利于保障您和第三方的共同权益，阻止不法分子篡改您和您希望访问的第三方之间正常服务内容，例如：不安全路由器、非法基站等引起的广告注入、非法内容篡改等。在此过程中，我们也可能会获得和保存关于您计算机的相关信息，例如：IP地址、硬件ID。

If you use services provided by third parties rather than us through our websites, applications, software, platforms, or services, we cannot guarantee that these third parties will take protective measures as we require. To strive to ensure your account security and provide you with a more secure access experience, we may use dedicated network protocols and proxy technologies (hereinafter referred to as "Dedicated Network Channels" or "Network Proxies"). Using dedicated network channels can help you identify known high-risk sites and reduce risks such as phishing and account leakage. It is also more conducive to protecting the common rights and interests of you and third parties, preventing criminals from tampering with the normal service content between you and the third parties you wish to access, such as advertising injection and illegal content tampering caused by insecure routers and illegal base stations. During this process, we may also obtain and save information about your computer, such as IP address and hardware ID.

(1)实现本政策中“我们如何收集个人信息”所述目的；

(1) To achieve the purposes described in "How We Collect Personal Information" in this Policy;

(2)为了使您知晓使用服务的状态，我们会向您发送服务提醒；

(2) To inform you of the status of your use of services, we will send you service reminders;

(3)为了保障服务的稳定性与安全性，我们将您的信息用于身份验证、安全防范、诈骗监测、预防或禁止非法活动、降低风险、存档和备份用途；

(3) To ensure the stability and security of services, we will use your information for identity verification, security prevention, fraud monitoring, prevention or prohibition of illegal activities, risk reduction, archiving, and backup purposes;

(4)根据法律法规或监管要求向相关部门进行报告；

(4) To report to relevant departments as required by laws, regulations, or regulatory requirements;

(5)邀请您参与各项产品或服务有关的客户调研；

(5) To invite you to participate in customer surveys related to various products or services;

(6)对您的信息进行综合统计、分析加工，以便为您提供更加准确、个性、流畅及便捷的服务，或帮助评估、改善或设计产品、服务及运营活动等。我们可能根据前述信息向您提供营销活动通知、商业性电子信息或您可能感兴趣的广告，如您不希望接收此类信息，您可按照我们提示的方法选择退订。

(6) To comprehensively compile statistics and perform analytical processing of your information to provide you with more accurate, personalized, smooth, and convenient services, or to help evaluate, improve, or design products, services, and operational activities. We may, based on the aforementioned information, provide you with marketing activity notifications, commercial electronic information, or advertisements that may interest you. If you do not wish to receive such information, you may opt out as instructed by us.

(一)业务共享

(I) Business Sharing

我们承诺对您的信息进行保密。除法律法规及监管部门另有规定外，我们仅在以下情形中与第三方共享您的信息，第三方包括关联公司、合作金融机构以及其他合作伙伴。在将信息提供给第三方前，我们将尽商业上合理的努力评估该第三方收集信息的合法性、正当性、必要性。我们会与第三方签订相关法律文件并要求第三方处理您的个人信息时遵守法律法规，尽力要求第三方对您的信息采取保护措施。

We commit to keeping your information confidential. Except as otherwise stipulated by laws, regulations, and regulatory authorities, we will only share your information with third parties in the following circumstances. Third parties include affiliated companies, cooperative financial institutions, and other partners. Before providing information to third parties, we will make commercially reasonable efforts to assess the legality, legitimacy, and necessity of the third party's collection of information. We will sign relevant legal documents with third parties and require them to comply with laws and regulations when processing your personal information and make best efforts to require third parties to take protective measures for your information.

(1)某些产品或服务可能由第三方提供或由我们与第三方共同提供，因此，只有共享您的信息，才能提供您需要的产品或服务。例如：您通过科脉商户贷应用进行贷款申请活动时，科脉技术需要向三方金融机构提供您的信息，以缔结、履行贷款合同之用。

(1) Certain products or services may be provided by third parties or jointly provided by us and third parties. Therefore, only by sharing your information can we provide the products or services you need. For example: when you apply for a loan through the Kemai merchant loan application, Kemai Technology needs to provide your information to third-party financial institutions for the purpose of concluding and performing the loan contract.

(2)如您选择参与我们和第三方联合开展的抽奖、竞赛或类似推广活动，我们可能与其共享活动过程中产生的、为完成活动所必要的信息，以便第三方能及时向您发放奖品或为您提供服务，我们会依据法律法规或国家标准的要求，在活动规则页面或通过其他途径向您明确告知需要向第三方提供何种个人信息；

(2) If you choose to participate in lucky draws, competitions, or similar promotional activities jointly conducted by us and third parties, we may share with them the information generated during the activities that is necessary to complete the activities, so that third parties can promptly deliver prizes or provide services to you. We will, in accordance with the requirements of laws, regulations, or national standards, clearly inform you on the activity rules page or through other channels about what personal information needs to be provided to third parties;

(3)事先获得您明确同意的情况下，我们会在法律法规允许且不违背公序良俗的范围内，依据您的授权范围与第三方共享您的信息。例如，在您或您所在的企业/门店与腾讯视频号直播、腾讯小程序直播、抖音小时达、美团闪购、饿百零售、京东到家、美团跑腿、蜂鸟即配、达达快送、顺丰同城、美团配送开展合作的情况下，我们会根据您或您所在的企业/门店签署的相关授权文件，将前述企业/门店的相关信息（其中可能涉及您的个人信息）传输给腾讯视频号直播、腾讯小程序直播、抖音小时达、美团闪购、饿百零售、京东到家相关业务方）并由其进行后续处理，您需确保如果由您所在的企业/门店签署相关授权文件，您已知悉并同意该等授权文件的内容。

(3) With your prior explicit consent, we will share your information with third parties within the scope permitted by laws and regulations and not contrary to public order and good morals, according to your authorized scope. For example, when you or your enterprise/store collaborates with Tencent Video Channel Live, Tencent Mini Program Live, Douyin Hourly Delivery, Meituan Shanguang, Ebai Retail, JD Daojia, Meituan Paotui, Fengniao Jipei, Dada Kuaisong, SF Tongcheng, or Meituan Peisong, we will, based on the relevant authorization documents signed by you or your enterprise/store, transmit the relevant information of the aforementioned enterprise/store (which may involve your personal information) to the relevant business parties of Tencent Video Channel Live, Tencent Mini Program Live, Douyin Hourly Delivery, Meituan Shanguang, Ebai Retail, and JD Daojia for their subsequent processing. You must ensure that if the relevant authorization documents are signed by your enterprise/store, you have been informed of and agree to the contents of such authorization documents.

(4)为保障部分独立功能的实现，使你能够使用和享受更多的服务及功能，我们会在应用中嵌入第三方的SDK，我们将审慎评估该等SDK的使用目的。请你理解，第三方SDK的功能和服务是不断更新和发展的，其处理的数据类型等内容可能会因为功能或策略调整存在一定的变化，我们会提供第三方，请以第三方公示的有关个人信息的介绍为准。

(4) To ensure the implementation of certain independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in our applications. We will prudently evaluate the purposes of using such SDKs. Please understand that the functions and services of third-party SDKs are constantly being updated and developed, and the types of data they process and other content may change due to function or strategy adjustments. We provide third-party Youshu SDKs; please refer to the third party's published personal information introductions as the standard.

除此之外，我们不会将您的个人信息向其他公司、组织或个人进行共享。如您发现个人信息以违法、违规、违反本协议约定的方式被共享或披露，您可以要求我们对信息进行删除，我们将立即进行排查、确认、及时删除，并停止共享、转让的行为，同时通知第三方及时删除。

In addition to the above, we will not share your personal information with other companies, organizations, or individuals. If you discover that personal information has been shared or disclosed in a manner that is illegal, non-compliant, or in violation of this Agreement, you may request us to delete the information. We will immediately investigate, confirm, delete it promptly, stop the sharing and transfer, and notify third parties to delete it in a timely manner.

（二）投诉处理

(II) Complaint Handling

当您投诉他人或被他人投诉时，为了保护您及他人的合法权益，我们可能会将您的姓名及有效证件号码、联系方式、投诉相关内容提供给消费者权益保护部门及监管机关，以便及时解决投诉纠纷，但法律法规明确禁止提供的除外。

When you complain about others or are complained about by others, to protect your lawful rights and interests and those of others, we may provide your name and valid certificate number, contact information, and complaint-related content to consumer rights protection departments and regulatory authorities to promptly resolve complaint disputes, except where laws and regulations explicitly prohibit such disclosure.

我们不会将您的个人信息转让给任何公司、组织和个人，但以下情况除外：

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

(1)事先获得您的明确同意；

(1) With your prior explicit consent;

(2)根据法律法规或强制性的行政或司法要求；

(2) As required by laws, regulations, or mandatory administrative or judicial requirements;

(3)在涉及资产转让、收购、兼并、重组或破产清算时，如涉及到个人信息转让，我们会向您告知有关情况，并要求新的持有您个人信息的公司、组织继续受本政策的约束。如变更个人信息使用目的时，我们将要求该公司、组织重新取得您的明确同意。

(3) In the event of asset transfer, acquisition, merger, reorganization, or bankruptcy liquidation, if personal information transfer is involved, we will inform you of the relevant circumstances and require the new company or organization holding your personal information to continue to be bound by this Policy. If the purpose of using personal information is changed, we will require the company or organization to obtain your explicit consent again.

除在公布中奖活动名单时会脱敏展示中奖者手机号或账户登录名外，原则上我们不会将您的信息进行公开披露。如确需公开披露时，我们会向您告知公开披露的目的、披露信息的类型及可能涉及的敏感信息，并征得您的明确同意，法律法规另有规定的除外。

Except for the desensitized display of winners' mobile phone numbers or account login names when announcing winning activity lists, we will not publicly disclose your information in principle. If public disclosure is indeed necessary, we will inform you of the purpose of public disclosure, the types of information to be disclosed, and any sensitive information that may be involved, and obtain your explicit consent, unless otherwise stipulated by laws and regulations.

为了提升信息处理效率，降低信息处理成本，或提高信息处理准确性我们可能会委托有能力的关联公司或其他专业机构代表我们来处理用户信息，但我们会通过书面协议、现场审计等方式要求受托公司遵守严格的保密义务及采取有效的保密措施，禁止其将这些信息用于未经您授权的用途。在委托关系解除时，受托公司不再保存个人信息。我们承诺对此负责。

To improve information processing efficiency, reduce information processing costs, or increase information processing accuracy, we may entrust capable affiliated companies or other professional institutions to process user information on our behalf. However, we will require the entrusted companies to comply with strict confidentiality obligations and take effective confidentiality measures through written agreements, on-site audits, and other means, and prohibit them from using such information for purposes not authorized by you. Upon termination of the entrustment relationship, the entrusted companies will no longer retain personal information. We commit to being responsible for this.

(1)如果我们违反法律、行政法规或者违反约定处理您的个人信息；

(1) If we violate laws, administrative regulations, or agreements in processing your personal information;

(2)如果我们收集、使用您的个人信息，却未征得您的同意；

(2) If we collect and use your personal information without obtaining your consent;

(3)如果我们处理个人信息的行为违反与您的约定；

(3) If our processing of personal information violates our agreement with you;

(4)如果您不再使用我们的产品或服务，或您注销了账号；

(4) If you no longer use our products or services, or you have cancelled your account;

(5)如果我们不再为您提供产品或服务。

(5) If we no longer provide products or services to you.

请您理解，在符合法律法规的前提下，基于现有技术能力、安全管控措施的限制，您所发起的个人信息更正、删除请求可能无法得到立即、迅速的响应和处理，若您的请求被受理，我们会在15个工作日或法律法规所要求的时限内回复您的访问与更正请求。对于删除请求，我们将在合理时间内进行响应，并通知从我们获得您的个人信息的实体，要求其及时删除。在此期间，我们将严格地对您的信息进行安全存储与隔离，直至完成您所提起的请求。

Please understand that, subject to compliance with laws and regulations, due to the limitations of existing technical capabilities and security control measures, your personal information correction and deletion requests may not receive immediate and rapid response and processing. If your request is accepted, we will respond to your access and correction request within 15 working days or within the time limit required by laws and regulations. For deletion requests, we will respond within a reasonable time and notify entities that have obtained your personal information from us to promptly delete it. During this period, we will strictly store and isolate your information securely until your request is completed.

(1)与国家安全、国防安全直接相关的；

(1) Directly related to national security and defense security;

(2)与公共安全、公共卫生、重大公共利益直接相关的；

(2) Directly related to public safety, public health, or major public interests;

(3)与犯罪侦查、审判和执行判决等直接相关的；

(3) Directly related to criminal investigation, trial, and execution of judgments;

(4)有充分证据表明您存在主观恶意或滥用权利的；

(4) There is sufficient evidence that you have subjective malice or are abusing your rights;

(5)响应您的请求将导致其他个人、组织的合法权益受到严重损害的；

(5) Responding to your request would cause serious damage to the lawful rights and interests of other individuals or organizations;

(6)涉及商业秘密的。

(6) Involving trade secrets.

请您注意，您的交易相对方、您访问的第三方网站经营者、通过我们接入的第三方服务(例如：我们的APP中第三方提供的应用)和通过我们接收您的个人信息的第三方可能有自己的隐私权保护政策；当您查看第三方创建的网页或使用第三方开发的应用程序时，这些第三方可能会放置他们自己的Cookie或像素标签，这些Cookie或像素标签不受我们的控制，且它们的使用不受本政策的约束。我们会尽商业上的合理努力去要求这些主体对您的个人信息采取保护措施，但我们无法保证这些主体一定会按照我们的要求采取保护措施，请您与他们直接联系以获得关于他们的隐私权政策的详细情况。如您发现这些第三方创建的网页或第三方开发的应用程序存在风险时，建议您终止相关操作以保护您的合法权益。

Please note that your transaction counterparts, operators of third-party websites you visit, third-party services accessed through us (for example: applications provided by third parties in our APP), and third parties that receive your personal information through us may have their own privacy protection policies. When you view web pages created by third parties or use applications developed by third parties, these third parties may place their own Cookies or pixel tags, which are not under our control and whose use is not governed by this Policy. We will make commercially reasonable efforts to require these parties to take protective measures for your personal information, but we cannot guarantee that these parties will definitely take protective measures as we require. Please contact them directly for detailed information about their privacy policies. If you discover that web pages created by these third parties or applications developed by third parties pose risks, we recommend that you terminate relevant operations to protect your lawful rights and interests.

本政策所指的未成年人是指未满18周岁的个人，未成年人不得使用我们的服务或创建用户账户。如您为未成年人，请立即停止使用我们的服务，并请您的父母或其他法定监护人代为处理相关事宜。

The term "minors" in this Policy refers to individuals under the age of 18. Minors are not allowed to use our services or create user accounts. If you are a minor, please stop using our services immediately and have your parents or other legal guardians handle relevant matters on your behalf.

我们的产品和服务主要面向企业客户及其工作人员，不针对未成年人提供，也不会主动收集未成年人的个人信息。如因企业客户使用而涉及未成年人信息的情况，责任由企业客户及其管理方承担，我们不对此类信息的收集和使用负责。

Our products and services are primarily aimed at enterprise customers and their staff, are not targeted at minors, and we will not actively collect personal information of minors. If situations arise where minor information is involved due to enterprise customer use, the responsibility shall be borne by the enterprise customer and its management, and we are not responsible for the collection and use of such information.

若我们发现存在未成年人误用本服务、或在未获得父母或其他法定监护人同意的情况下提供了个人信息，我们将立即采取删除或屏蔽等必要措施，以避免进一步处理相关信息。

If we discover that a minor has used this service by mistake, or has provided personal information without the consent of a parent or other legal guardian, we will immediately take necessary measures such as deletion or blocking to avoid further processing of the relevant information.

(1)我们的基本情况发生变化，例如：兼并、收购、重组引起的所有者变更；

(1) Our basic circumstances change, for example: changes in ownership caused by mergers, acquisitions, or reorganizations;

(2)收集、存储、使用个人信息的范围、目的、规则发生变化；

(2) The scope, purpose, or rules for collecting, storing, and using personal information change;

(3)对外提供个人信息的对象、范围、目的发生变化；

(3) The objects, scope, or purposes of providing personal information to external parties change;

(4)您访问和管理个人信息的方式发生变化；

(4) The methods for you to access and manage personal information change;

(5)数据安全能力、信息安全风险发生变化；

(5) Data security capabilities or information security risks change;

(6)用户询问、投诉的渠道和机制，以及外部纠纷解决机构及联络方式发生变化；

(6) User inquiry and complaint channels and mechanisms, as well as external dispute resolution institutions and contact information, change;

(7)其他可能对您的个人信息权益产生重大影响的变化。

(7) Other changes that may have a significant impact on your personal information rights and interests.

由于我们的用户较多，如本政策发生更新，我们将以应用内消息提醒、发送邮件/短消息、科脉渠道信息通知或者在我们的官方网站（https://www.kemai.com.cn）发布公告等一种或多种方式来通知您。为了您能及时接收到通知，建议您在联系方式更新时及时通知我们。如您在本政策更新生效后继续使用相关服务，即表示您已充分阅读、理解并接受更新后的政策并愿意受更新后的政策约束。

Due to our large number of users, if this Policy is updated, we will notify you through one or more methods such as in-app message notifications, emails/text messages, Kemai channel notifications, or announcements on our official website (https://www.kemai.com.cn). To ensure you receive notifications in a timely manner, we recommend that you notify us promptly when your contact information is updated. If you continue to use the relevant services after the updated Policy takes effect, it means you have fully read, understood, and accepted the updated Policy and are willing to be bound by the updated Policy.

您可以在我们的官方网站（https://www.kemai.com.cn）首页底部查看最新隐私政策。

You can view the latest privacy policy at the bottom of the homepage of our official website (https://www.kemai.com.cn).

如您对本政策存在任何疑问，或对于您的个人信息处理存在任何投诉、意见，请通过相应的客服热线或通过官方网站（https://www.kemai.com.cn）在线客服联系我们。

If you have any questions about this Policy, or have any complaints or opinions regarding the processing of your personal information, please contact us through the corresponding customer service hotline or through the official website (https://www.kemai.com.cn) online customer service.

联系方式 400-060-5200。

Contact Number: 400-060-5200.

联系地址

Contact Address

深圳总部：深圳市南山区桃源街道长源社区学苑大道1001号南山智园A4栋801

Shenzhen Headquarters: Room 801, Building A4, Nanshan Intelligent Park, No. 1001 Xueyuan Avenue, Changyuan Community, Taoyuan Street, Nanshan District, Shenzhen

武汉基地：武汉市洪山区雄楚大道1008号光谷万科中心35层

Wuhan Base: 35th Floor, Optics Valley Vanke Center, No. 1008 Xiongchu Avenue, Hongshan District, Wuhan